Privacy Policy

At Bandai Zone, we recognize that our discerning collectors value privacy as much as they value the premium anime figures, limited-edition model kits, and rare memorabilia in their collections. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit www.bandaizone.com or make purchases from our curated selection.

1. Information We Collect

To provide our collector-focused services, we may collect:

• Personal Identification: Name, email address, shipping/billing address, phone number, and payment details when processing orders for premium collectibles.
• Transaction Data: Purchase history, items viewed, and preferences (particularly for limited editions like 30MM Sisters Kits or Star Wars anniversary collections).
• Technical Information: IP address, browser type, device information, and browsing behavior to enhance your experience.
• Verification Data: For high-value items ($1,000+), we may request identification to confirm collector status and prevent fraudulent transactions.

2. How We Use Your Information

Your data enables us to:

• Process and fulfill orders for rare collectibles, including time-sensitive pre-orders
• Verify collector status for exclusive releases (e.g., P-Bandai items or Alphamax statues)
• Provide personalized recommendations based on your collection preferences
• Enhance website functionality and security for premium shopping experiences
• Communicate about order status, exclusive releases, and collector events
• Comply with legal obligations and prevent fraud

3. Data Sharing & Disclosure

We respect the exclusivity of our collector community:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard/PayPal), shipping, and fraud prevention—all bound by confidentiality agreements.
• Manufacturer Requirements: Limited sharing with manufacturers like Bandai or Alter to verify authenticity of limited editions.
• Legal Compliance: When required by law or to protect our rights and the collector market ecosystem.

We never sell collector data to third-party marketers.

4. Data Storage & Security

Your information is protected with the same care we apply to authenticating rare collectibles:

• Secure servers with 256-bit encryption
• Regular security audits and PCI-DSS compliance
• Limited access to authorized personnel only
• Retention only as long as necessary for legitimate business purposes

5. Your Rights as a Collector

You may:

• Access, correct, or request deletion of your personal data
• Opt-out of marketing communications (while retaining transactional emails for order updates)
• Request data portability for your purchase history
• Withdraw consent where applicable

To exercise these rights, contact our Collector Support team at [email protected].

6. Cookies & Tracking Technologies

We use:

• Essential Cookies: For secure checkout and account functions
• Performance Cookies: To optimize page loading for high-resolution product images
• Preference Cookies: To remember your collection interests (e.g., Star Wars episodes or 30MM series)
• Analytics: To understand how collectors interact with our premium offerings

You may adjust browser settings to manage cookies, though this may affect functionality for time-sensitive pre-orders.

7. International Data Transfers

As we serve collectors worldwide (excluding certain Asian regions due to manufacturer agreements), your data may be transferred to and processed in the United States and other locations. We implement appropriate safeguards for all transfers.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to registered collectors.

9. Contact Us

For privacy-related inquiries:

Bandai Zone Collector Support
1226 Frederick Street, El Paso, US 79901
Email: [email protected]