At Bandai Zone, we understand that premium collectibles demand perfection. Our returns policy reflects the same attention to detail we apply to authenticating every 30MM Sisters Kit, Alphamax statue, and Star Wars anniversary piece in our collection.

Key Policy Highlights

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Mint Condition Requirement: Items must be unopened with original packaging
  • Collector-Grade Protection: Return shipping must include insurance for high-value items ($1,000+)
  • Preferential Processing: Registered collectors receive priority handling

Eligibility Criteria

To qualify for return or exchange:

  • Item must be in original, unopened packaging with all certificates of authenticity
  • Proof of purchase (order number) must accompany return
  • Return initiated within 15 days of delivery confirmation

Non-Returnable Items

Due to their exclusive nature, the following cannot be returned:

  • Pre-opened verification items (required for authenticity checks on premium statues)
  • Final sale/clearance items (marked as such during purchase)
  • Personalized/customized collectibles
  • Opened model kits (30 Minutes Missions/Sisters Kits, etc.) due to part integrity concerns

Step-by-Step Return Process

1. Initiate Your Return

Email our Collector Support team at [email protected] with:

  • Order number
  • Product name(s)
  • Reason for return
  • Preferred resolution (refund/exchange)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Bandai Zone Collector Support,

I would like to initiate a return for my recent purchase:
Order Number: [Insert] Item(s): [Product Name(s)] Reason: [Damaged/Incorrect Item/Description Mismatch] Request: [Refund/Exchange for (specific item if applicable)]
Please advise next steps.

Sincerely,
[Your Full Name] [Registered Email Address]

2. Receive Authorization

Within 48 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for defective/damaged items)
  • Detailed packing instructions for collector-grade protection

3. Package Your Return

For optimal protection:

  • Use original packaging whenever possible
  • Include all certificates, authenticity cards, and promotional items
  • For high-value items ($500+), we recommend recorded delivery with insurance

4. Ship Your Return

Send to our authentication center:

Bandai Zone Returns
Attn: RMA #[Your Number] 1226 Frederick Street
El Paso, TX 79901
USA

5. Inspection & Processing

Our authentication team will:

  • Verify item condition within 3 business days of receipt
  • Process approved returns immediately
  • Contact you if any discrepancies are found

Refund Timeline & Methods

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa/MasterCard/JCB) 5-7 business days after approval Original payment method
PayPal 3-5 business days after approval Original PayPal account

Exchange Process for Premium Collectibles

For exchanges of equal value:

  1. Follow standard return process
  2. Specify desired replacement item in your request
  3. We’ll prioritize allocation from existing stock
  4. For out-of-stock items, we’ll notify you within 24 hours with alternatives

Note: For exchanges of higher value, you’ll be invoiced for the difference after return approval.

International Returns

For collectors outside the U.S.:

  • Customs documentation must be marked “RETURNED GOODS” with declared value matching original purchase
  • Return shipping costs are the collector’s responsibility unless item was shipped in error
  • Allow additional 5-7 business days for international processing

Damaged or Defective Items

If your collectible arrives damaged:

  1. Photograph all damage (item and packaging) within 48 hours of delivery
  2. Email images to [email protected] with your order number
  3. We’ll arrange expedited replacement (subject to availability) or full refund

Contact Our Collector Support

For premium service:

Email: [email protected]
Phone: +1 (915) 555-0192 (Mon-Fri, 9AM-5PM MST)
Mail: 1226 Frederick Street, El Paso, TX 79901 USA

At Bandai Zone, we stand behind every item in our collection with the same commitment to excellence that defines the premium collectibles market. Thank you for entrusting us with your passion.