Shipping Policy

At Bandai Zone, we understand that premium collectibles demand exceptional care in both delivery and returns. Our policies are designed with the same precision that goes into curating our exclusive 30MM Sisters Kits, Alphamax statues, and Star Wars anniversary collections.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas). All shipments include tracking information and require signature confirmation for items valued over $500.

Returns & Exchanges

Key Policy Highlights

• 15-Day Window: Returns accepted within 15 days of delivery
• Mint Condition Requirement: Items must be unopened with original packaging
• Collector-Grade Protection: Return shipping must include insurance for high-value items ($1,000+)
• Preferential Processing: Registered collectors receive priority handling

Eligibility Criteria

To qualify for return or exchange:

• Item must be in original, unopened packaging with all certificates of authenticity
• Proof of purchase (order number) must accompany return
• Return initiated within 15 days of delivery confirmation

Non-Returnable Items

Due to their exclusive nature, the following cannot be returned:

• Pre-opened verification items (required for authenticity checks on premium statues)
• Final sale/clearance items (marked as such during purchase)
• Personalized/customized collectibles
• Opened model kits (30 Minutes Missions/Sisters Kits, etc.) due to part integrity concerns

Step-by-Step Return Process

1. Initiate Your Return

Email our Collector Support team at [email protected] with:

• Order number
• Product name(s)
• Reason for return
• Preferred resolution (refund/exchange)

2. Receive Authorization

Within 48 business hours, you’ll receive:

• Return Merchandise Authorization (RMA) number
• Prepaid shipping label (for defective/damaged items)
• Detailed packing instructions for collector-grade protection

3. Package Your Return

For optimal protection:

• Use original packaging whenever possible
• Include all certificates, authenticity cards, and promotional items
• For high-value items ($500+), we recommend recorded delivery with insurance

4. Ship Your Return

Send to our authentication center:

Bandai Zone Returns
Attn: RMA #[Your Number]
1226 Frederick Street
El Paso, TX 79901
USA

5. Inspection & Processing

Our authentication team will:

• Verify item condition within 3 business days of receipt
• Process approved returns immediately
• Contact you if any discrepancies are found

Refund Timeline & Methods

Payment Method	Processing Time	Refund Method
Credit/Debit Cards (Visa/MasterCard/JCB)	5-7 business days after approval	Original payment method
PayPal	3-5 business days after approval	Original PayPal account

Exchange Process for Premium Collectibles

For exchanges of equal value:

• Follow standard return process
• Specify desired replacement item in your request
• We’ll prioritize allocation from existing stock

Note: For exchanges of higher value, you’ll be invoiced for the difference after return approval.

International Returns

For collectors outside the U.S.:

• Customs documentation must be marked “RETURNED GOODS” with declared value matching original purchase
• Return shipping costs are the collector’s responsibility unless item was shipped in error
• Allow additional 5-7 business days for international processing

Damaged or Defective Items

If your collectible arrives damaged:

1. Photograph all damage (item and packaging) within 48 hours of delivery
2. Email images to [email protected] with your order number
3. We’ll arrange expedited replacement (subject to availability) or full refund

Contact Our Collector Support

For premium service:

• Email: [email protected]
• Phone: +1 (915) 555-0192 (Mon-Fri, 9AM-5PM MST)
• Mail: 1226 Frederick Street, El Paso, TX 79901 USA