Term and Conditions

1. Website Usage & Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for collectors aged 18+ or those with parental consent. By using Bandai Zone, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on Bandai Zone, including product designs, images, logos, and text, are protected by international copyright and trademark laws. Unauthorized reproduction or commercial use of any content is strictly prohibited.

1.3 Collector Community Guidelines

When engaging with our community features (if applicable):

• Respect fellow collectors’ opinions and property
• Do not share counterfeit product information
• Maintain the integrity of the collecting community

2. Product Information & Collector’s Assurance

2.1 Product Descriptions

We meticulously describe all collectibles including:

• 30 Minutes Missions/Sisters Kits specifications
• Limited edition status of anniversary items
• Exact scale and materials for statues
• Certificate of authenticity details

While we strive for accuracy, minor variations in production may occur.

2.2 Authenticity Guarantee

Every premium collectible includes:

• Official manufacturer documentation
• Tamper-evident packaging
• Serialized authentication where applicable

3. Ordering & Payment Terms

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to:

• Verify payment details before processing
• Limit quantities of rare items per collector
• Cancel orders suspected of resale intent

3.2 Payment Methods

We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal (must match shipping address)

All transactions are secured with SSL encryption.

3.3 Pricing & Currency

Prices are in USD. We reserve the right to adjust prices due to:

• Manufacturer price changes
• Currency fluctuations
• Import duty adjustments

4. Shipping & Handling

4.1 Processing Time

Premium packaging requires 1-2 business days processing before dispatch.

4.2 Shipping Options

Service	Carrier	Timeframe	Cost
Standard	DHL/FedEx	10-15 business days	$12.95
Free Shipping	EMS	15-25 business days	Free for orders ≥$50

4.3 International Collectors

Shipments to your region may:

• Incur additional customs duties
• Require extended processing
• Be subject to import restrictions

These charges are the collector’s responsibility.

5. Returns & Exchanges

5.1 Collector’s Return Rights

We accept returns within 15 days of delivery for:

• Unopened items in original packaging
• Damaged/defective collectibles
• Incorrect items shipped

5.2 Non-Returnable Items

Due to their exclusive nature:

• Opened model kits (30MM/Sisters)
• Personalized/customized items
• Clearance/final sale products
• Authentication-opened premium statues

5.3 Return Process

1. Email [email protected] within 15 days
2. Include order number and photos if damaged
3. Receive RMA and shipping instructions
4. Ship with insurance for items ≥$500

6. Collector Responsibilities

6.1 Accurate Information

You must provide:

• Correct shipping address
• Valid payment details
• Current contact information

6.2 Customs Compliance

International collectors must:

• Ensure items comply with local import laws
• Pay any applicable duties/taxes
• Provide accurate documentation for returns

6.3 Care of Collectibles

Upon receipt:

• Inspect items immediately
• Report damage within 48 hours
• Store collectibles appropriately

7. Limitations of Liability

Bandai Zone shall not be liable for:

• Minor variations in collectible production
• Shipping delays beyond our control
• Collector’s failure to follow care instructions
• Secondary market value fluctuations
• Consequential damages from product use

Our maximum liability is limited to the purchase price of the affected item(s).

8. Policy Updates

We may update these terms to reflect:

• Changes in collecting market practices
• New manufacturer requirements
• Evolving legal standards

Continued use after changes constitutes acceptance.

9. Contact Information

For premium collector support:

Bandai Zone Collector Services
1226 Frederick Street
El Paso, TX 79901 USA
Email: [email protected]
Phone: +1 (915) 555-0192 (Mon-Fri, 9AM-5PM MST)